Mont-Sainte-Anne may be reimbursed to subscribers

The ski lift shutdown, ordered by the Régie du bâtiment du Québec, forces Mont-Sainte-Anne to reimburse its subscribers who want them.

• Read more: Mont-Sainte-Anne: The Régie du bâtiment du Québec orders the ski lifts to stop

• Read more: Mont-Sainte-Anne: A serious risk to customers according to the Regie du bâtiment du Québec

The ski resort has set up a refund scheme for its customers.

“While we are still working on returning to operations, it is impossible to determine a date for the station’s reopening,” the message to users said.

Subscribers are given three options, a full refund of their subscription, exchange of a season pass for Stoneham or a 15% refund of the price paid while waiting for the reopening plan.

In the transfer option, the managers are also offering the option to postpone the subscription until the 2023-24 season.

15 day period

Subscribers have to fill a form and send their request by email and wait for a response within a maximum of 15 working days.

Despite the uncertainty, Mont-Sainte-Anne continues its snowmaking and trail preparation work.

In the short term, the ski resort continues to operate two training slopes.

Recall that a gondola accident on Saturday, December 10 raised concerns among users of the mountain, which opened in 1966.

Last Friday, the Régie du bâtiment du Québec requested an expert report to explain the malfunction of the equipment and requested a halt to operations.