ArriveCAN's setbacks continue: A new class action has been launched against the federal government in 2022 for improperly sending quarantine notices to more than 10,000 mobile app owners.
The action was set up in recent days by the Consumer Law Group, a firm specializing in collective action.
The error “caused at least 10,200 passengers to be illegally quarantined upon arrival at the point of entry due to issues with the ArriveCAN application,” it explains on its webpage.
These already known figures were brought to the fore when Canada's Auditor General (AG) presented his report on ArriveCAN's disaster management last week.
In its report, VG notes that the bug affected owners of version 3.0 of the mobile app for iOS, the operating software for iPhones.
A cellular notification and emails ordering a 14-day quarantine were sent to more than 10,000 mobile app users within a period of almost a month between June 28 and July 20, 2022.
As the consumer law panel pointed out, the AG noted that “test validation of the AriveCAN app is flawed” and “test documentation of the application is inadequate.”
However, the company is casting a wide net as part of its collective action: “Seeking to mobilize all people who traveled to Canada between November 21, 2020 and November 1.R October 2022” may have received an incorrect quarantine notice.
He is calling on those who have experienced this “unjustified” isolation to submit a form to claim compensation from the government.
The amount sought for compensation was not disclosed by the company on its website. The Consumer Law Group did not immediately respond to our request for an interview.
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